Return & Refund Policy
CX LED Sign Return and Refund Policy
In order to satisfy our customers, we have formulated the following change and replacement policies to address potential issues that may arise during the business process:（1） General principles
All products on the website cannot be returned or refunded unless they meet the following special circumstances:
1. Handling of defective products
Upon receiving a defective, malfunctioning, or damaged product, please provide product pictures, videos, and packaging information as soon as possible. We will assist you in resolving this issue to ensure that the product returns to normal operation.
① If it's a software issue: Remote Assistance setup.
② Hardware issue: Free replacement parts and operation instructions are provided, and customers need to follow the instructions for repairs. (due to our partners are located all over the world, we are unable to arrange technicians for repairs in every location.)
③ If we encounter problems that cannot be solved, we will provide replacement products, seek third-party repairs, and orther solutions. Kindly please rest assured that we will ensure your satisfaction and take responsibility for you and the product.
2. Handling of incorrect products or transportation damage
-A. Received incorrect product (such as mistakenly sending LED lights instead of display screens):
If what you received is not what you ordered, for example, if your order is for an LED display screen logo but you received an LED light, please contact our customer service within 3 working days and provide a video and image of the first time you opened the product package as evidence. Once we confirm the authenticity, the customer can apply for an exchange or refund.
-B. Damage during transportation:
-Purchased transportation insurance: The customer has purchased relevant transportation insurance, but upon receiving the goods, they found that they were damaged during transportation. In this case, please provide us with relevant pictures and videos within 3 working days and ensure that there is no human damage. Once we confirm the authenticity, the customer can apply for an exchange or refund, and the loss will be borne by the insurance company.
-Failure to purchase transportation insurance: The loss shall be borne by the customer themselves. (We usually recommend that customers purchase transportation insurance when placing a purchase order. If the customer refuses to purchase transportation insurance, all losses incurred during transportation will be borne by the customer themselves.)
▶ Note: All of our products undergo thorough debugging and testing by engineers before delivery to ensure their excellent performance. Customers are requested to carefully inspect the goods before signing to ensure that they are in good condition and undamaged, and then sign for them.
3. Return requirements (applicable only to situations where returns can be requested)
-Use the original packaging of the product to ensure that the returned item is brand new and free from wear and tear.
-Please provide us with the transportation method and tracking number. If any losses occur during the transportation process, the customer shall bear the responsibility; After receiving the return, we will process the refund for you as soon as possible.
（2） Refusal to make changes or refunds
1. The customer requests a change or refund more than 15 days after receiving the package.
2. If damage occurs within 15 days after the customer signs for the goods, but the damage is caused by non-compliance with the operating manual or human damage, the application for replacement or return of the goods will be rejected.
（3） Other precautions
1. Transportation and packaging:
-Provide reliable transportation methods and safe packaging to ensure the integrity of the goods.
-Returns must ensure complete packaging to avoid loss during transportation.
